Privacy Policy
Last updated October 31, 2026
Capital Row LLC ("Capital Row", "we" or "us") operates ChatQoE at chatqoe.ai, a guided interview that prepares quality of earnings scenarios from company financial summaries. This policy explains what we collect, why we collect it, who we share it with and the choices you have. It applies to ChatQoE and to messages we exchange with you about it.
Our commitments
- We do not sell your personal information or share it for cross-context behavioral advertising.
- We do not use your information, or anything you enter or upload, to train AI models.
- We delete your information when you ask, except where the law requires us to keep it.
What we collect
- Your name, work email, company, role and sign-in details when you create an account. If you opt in to text messages, your mobile number and a record of your consent.
- Information you choose to provide in ChatQoE, such as answers to the interview, company financial summaries, notes and the briefs you create.
- Messages you send us, and notes from calls or demos you take part in.
- Technical data needed to run and protect the service: IP address, browser and device type, pages requested, timestamps and error logs.
- Information from others only where it relates to you, such as a colleague who invites you or a sign-in provider confirming your email.
ChatQoE is built for business information. Do not send patient health information, Social Security numbers, bank or card numbers, individual payroll records, or passwords for other services.
How we use it
- To provide ChatQoE: sign you in, save your work, and show you the results you ask for.
- To keep the service and our users secure, and to find and fix problems.
- To answer your questions and send service messages, such as sign-in links and changes to these terms.
- To send product updates by email if you opt in. Every update has an unsubscribe link.
- To send text messages if you opt in, under the Text Message Terms.
- To understand how features are used, from counts and logs that do not identify your company's figures.
- To meet legal obligations and enforce our Terms of Service.
AI
Where ChatQoE uses AI, it helps read and draft. It does not compute figures, set scores or make decisions about you. AI providers may not train on your information. Details are on How We Use AI.
Who we share it with
- Service providers that run parts of the service for us, under contracts that limit their use of your information to that work. They are listed below.
- People you choose to share with. For example, a brief or a workspace you share goes to the people you share it with.
- Professional advisers, such as our lawyers and accountants, under a duty of confidentiality.
- Authorities, when the law requires it or to protect the rights and safety of our users and the public.
- A buyer or successor, if Capital Row or this product is sold or reorganized. This policy continues to apply to information collected under it.
Text messaging originator opt-in data and consent are excluded from all of the categories above. We will not share that information with any third parties, except aggregators and providers of the text message services.
Service providers
| Provider | What it does for us |
|---|---|
| Cloudflare | Hosting, content delivery and security |
| Supabase | Sign-in and the account database |
| HubSpot | Customer records, email and, if you opt in, text messages |
| Microsoft 365 | Business email, when you write to us |
| Google Fonts | Delivers the fonts on our pages and receives your IP address to do so |
| AI model providers | None process customer information today. We will list each one here before any of your information is sent to it. |
We will update this list before adding a provider that receives customer information.
How long we keep it
- Account and workspace information: while your account is open. After you close it or ask us to delete it, we delete it within 30 days. Copies in routine backups are overwritten on the backup schedule.
- Messages and demo requests: as business correspondence, for as long as they are needed for the relationship, then deleted.
- Text message consent and opt-out records: four years, to show that we honored your choices.
- Security logs: for a short period, unless we need them to investigate a problem.
Security
We use encryption in transit, access controls and row-level security on the account database, and we limit staff access to what the work requires. No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.
Your choices and rights
- See, correct or download the information we hold about you.
- Ask us to delete your information or close your account.
- Unsubscribe from product email using the link in any update.
- Stop text messages by replying STOP.
- Appeal a decision we make about your request by replying to our answer.
Email team@thecapitalrow.com with "Privacy request" in the subject line. We confirm your identity before acting, usually by replying to the email address on your account, and we respond within 45 days. You may use an authorized agent. We will not treat you differently for using these rights. Residents of states with privacy laws have these rights by law. We offer them to everyone.
California and other states
We do not sell or share personal information as California law defines those terms, so we offer no opt-out link: there is nothing to opt out of. We treat a Global Privacy Control signal as a request to opt out of sale or sharing. Some browsers send a Do Not Track signal. We do not track you across other websites, and we do not allow third parties to collect information about your activity on our sites over time and across other websites for advertising.
Children
ChatQoE is for business users 18 and older. It is not directed to children. If we learn we hold information from a child, we delete it.
Where information is processed
We operate in the United States. Our service providers may process information in the United States and other countries, under the protections described in this policy.
Changes to this policy
We post every change on this page and update the date above. If a change is material, we tell you by email or in the product before it takes effect.
Contact us
Capital Row LLC, 1968 S. Coast Hwy #2329, Laguna Beach, CA 92651. Email team@thecapitalrow.com. Put "ChatQoE" and the topic in the subject line so the right person sees it.